Angels Care Home Health & Angels Care Hospice supports adult communities through nursing care, restorative therapy, and medical social services to patients in private homes, assisted living facilities and retirement communities.
Rapid Growth Required Hiring Automation
Angels Care Home Health & Angels Care Hospice has operations in nine states and has been growing and evolving rapidly. While expansion is beneficial, the accelerated growth rate was creating a new type of problem: Its manual pre-hire process was no longer efficient. The companies needed a new automated hiring system to replace their current manual recruiting process.
As a multi-state provider in a highly regulated industry, their hiring process needed to meet stringent compliance standards and maintain quality patient care.
The companies had been relying on Verified First for pre-employment screening services and Verified First’s integration with ApplicantStack was one of the many reasons they were drawn to ApplicantStack.
ApplicantStack and Verified First Provided the Comprehensive Solution
ApplicantStack was the ideal solution to handle Angels Care Home Health & Angels Care Hospice’s applicant tracking needs. Electronic document management, collaboration tools, location-based application tracking and customizable filtering questionnaires were some of the features that solved the companies’ recruiting challenges. Just as importantly, Verified First continues to meet the companies’ needs for full-service employment screening. As mentioned previously, ApplicantStack integrates with Verified First – which enables the Angels Care hiring teams to access applicant tracking and background screening in the same easy to use platform.
Our Ask Me Anything webinars provide a forum for users to learn more about ApplicantStack from the ApplicantStack Account Management team and receive answers to their product questions. The webinars include a demo of a product feature(s) followed by question and answer.
AMA Recap: How to Configure Job, Candidate and Application Fields 11/10/2022
Ellen Benzine showed attendees how to customize fields to meet your specific needs.
How To Configure Job Fields in Recruit
Field configuration can be performed by account administrators.
From the Home page, open the Jobs tab on the top menu. The information in the Jobs tab is about the specific job – Job Title, Available Positions, Location, etc.
To create a new job field, click your picture in the upper right and choose Setup from the dropdown.
From the blue menu on the left, choose Configure.
From the Configure page, choose Job Fields.
A page will open that shows your current Job Fields.
Click Create Field from the gray right hand menu.
The Add Job Field form will open. Follow the prompts to add the necessary values in the form.
Select Save in the lower left hand corner.
In addition to the default fields, some ApplicantStack users add a field for Existing Job or New Position, Salary or Hourly, or Part-time or Full-time. You can create up to 30 Job Fields.
How To Work With Candidate and Application Fields in Recruit
Ellen explained that Candidate fields include: 1. Basic information about the candidate, 2. Documents and information you want to collect from the candidate and 3. Information you want to input about the candidate. She discussed customization options and showed how to edit the Application Disposition field as an example.
How To Edit an Application Disposition Field
From the Home page, open the Candidates tab on the top menu.
Your Candidate table will open showing Candidate Fields.
Click your picture in the upper right and choose Setup from the dropdown.
From the blue menu on the left, choose Configure.
From the Configure page, you can edit many types of fields.
To edit Application Fields, select it from the Configure page.
To edit the Disposition in an Application, on the Disposition row, choose Edit Options in the Type column under Dropdown.
The Configure Application Disposition page will open showing the options currently set up.
To add another option, click Add Option on the right.
Add one or more options in the window, each on its own line. These will be added to the existing options for the field.
Click Save in the lower left corner.
Account administrators can add up to 20 Candidate Fields and 40 Application Fields. Note that Application Fields are somewhat of a “catch-all.” Source (where the candidate saw your job) is an important option if you are paying for job boards and want to track performance to measure ROI.
How To Configure Hire Fields in Onboard
In ApplicantStack Onboard, select the Hires tab from the top menu.
Click your picture in the upper right and select Setup from the dropdown.
Select Configure from the left hand menu.
Choose Hire Fields from the Configure Account menu.
Select Create Field from the right hand menu.
Follow prompts to complete the form and save.
Bottom line, ApplicantStack Recruit and Onboard are highly configurable. The platforms allow you to collect the information you want to mirror your hiring process in order to hire most efficiently.
Q & A
How can I use text messaging?
We offer Basic ($35/month) and Premium Texting ($95/month).
In the Candidates tab, if Texting is enabled, you’ll have a column labeled P (for Phone).
If the candidate has provided a cell phone number, there will be a phone icon in their record.
You can text candidates individually or in groups.
To text a candidate(s), select their record by checking the box to the left of their name.
Select Text Candidate from the right hand menu.
The Text to Candidate(s) window will open with the recipient(s) listed at the top.
To create a new message, type it in the window.
If you have created a template, select it from the dropdown menu.
Add an accompanying message if desired.
Click Send on the bottom left.
To create templates, select the Library tab from the top menu.
Select Messages from the left hand menu.
You can create email and text templates.
How do I set up Text-to-Apply?
In the Jobs tab, select the Job.
From the Job page, select Summary.
From the Summary page select Launch.
In the Launch tab, the Text-to-Apply is the top section.
The phone number associated with the ApplicantStack account is the phone number applicants will use to apply by text.
Ellen gave an example of a customer using ApplicantStack Text-to-Apply. The hiring team posts jobs on their company Facebook page and includes the phone number and job code word to apply by text.
How do I text two candidates?
Select two candidate records > Text Candidates. > select a Text Template > Send.
Research reports open rates for texts at 90% compared to open rates for emails from 40-60%
Candidates will respond to texts far faster than emails.
How do I create a Job ID to track the source where the candidate saw the job posting?
This requires two functions: Job ID setup and Source option. Note that ApplicantStack tracks the source of candidates without any setup on your part.
Home page > ID column. ApplicantStack can populate the ID or you can override the default with your company naming system. In the Create Job tab, enter the desired ID in the Job ID field.
To track the Source: Click your picture > Setup > Configure > Application Field > Source > Edit Options. The Source Options page will show existing sources.
To add a Source, click Add Options on the right. Enter the Source(s) in the window and Save.
You can access source information here: Candidates > All Source dropdown > click each Source to see candidates that applied from the source.
When a candidate doesn’t receive a Paperwork Started stage email, what’s the easiest way to resend?
First of all, you have to let a hire know that their Hire Portal is ready with an email that contains their username (email address), password and link to the portal.
The best practice is to trigger all emails in a workflow. However, if the candidate says they didn’t receive an email, you can resend it manually and not trigger duplicate paperwork. (Note that you need to populate their onboarding portal first.)
Hires > Choose Hire > Email Hire (on right) > Choose Message Template > Send
Ask your hire to check their spam folder and/or whitelist emails from ApplicantStack.
Another option is to text the hire.
How do I reset a new hire’s password to their Hire Portal?
Send the welcome email again, it will generate a new password. In the candidate record, Edit > Portal Password
My Onboarding email has stopped, how do I make it automatic again?
Click your picture > Setup > Configure > Hire > Edit > View Email in various stages > Edit Workflow Stage > Message Settings > Message Template > Choose Email > Submit.
In conclusion, don’t underestimate the power of automations in ApplicantStack. For example, you can automate nurturing texts in any stage of the process and strengthen your outreach to candidates who haven’t finished their application, or great candidates who submitted a general application.
Upcoming ApplicantStack Webinars
We invite you to join us for our upcoming events. To register, click the following links:
Our Ask Me Anything webinars provide a forum for users to learn more about ApplicantStack and receive live answers to their product questions. The ApplicantStack team presents the applicant tracking webinars which include a short demo of a product feature(s) followed by question and answer.
ApplicantStack AMA Webinar 10/27/2022
Application Stack Account Manager Carol Kennedy demonstrated how to access the Knowledge Base and submit a ticket to ApplicantStack tech support.
How To Access the ApplicantStack Knowledge Base
From the main dashboard in the upper right hand corner, click the orange box with the question mark. A dropdown menu shows: 1. New Features and Updates, 2. Help Center, and 3. Ask a Question. The Help Center (Knowledge Base) contains tutorials, articles, and quick start guides – many with videos and screenshots.
New Features and Updates: Enhancements to the system and new product features
Help Center (Knowledge Base): Enter topic in search bar
How To Submit a Support Ticket
In the upper right hand corner on the main dashboard, click the orange question mark. Choose Ask a Question from the dropdown menu. It will take you to a support ticket form. When completing the form, keep the following in mind:
Enter your company name just as it is listed in your account
Add Franchise/Branch Number (if applicable)
Be as detailed as possible when describing the issue. Include Job ID, Job Title, Applicant or New Hire Name, screenshots, etc.
Q & A
How can I delete repeat candidates?
We don’t recommend deleting an applicant under any circumstances. That said, we understand that you would not want duplicate candidates in your main job applicant pool. To flag duplicates and move them out of your main job, Carol explained two options:
Create a separate job and assign any duplicates to the job
Create a stage called Duplicate Candidates and move duplicates out of the main job to this folder
When I submit a support ticket, can I get a phone call?
Our ticketing system is the best method for resolving support issues. The ticketing system retains a detailed record of the issue and resolution process. Importantly, it allows any member of the support team to be able to access all pertinent information and ticket history for faster resolution.
Once the ticket is resolved, the system retains the documentation which can be used for training, product enhancements, or other purposes. For the quickest resolution, customers should include as much detail as they can in the support ticket form.
In very few cases, if the issue can’t be resolved through the ticketing system, a support tech may call the customer. However this would only happen after the customer had initiated the process by submitting a ticket.
What’s the difference between Basic and Premium texting?
Basic Unlimited Texting allows you to send and receive as many texts as you want and store conversations in the software. Plus, you can send batch SMS to multiple applicants. If you have both ApplicantStack Recruit and Onboard, you can use Basic Texting in both modules for the monthly price.
Premium Texting includes everything in Basic Texting plus two powerful additions: Workflow Embed and Text-to-Apply. With Workflow Embed, you can include text messages in hiring workflows and trigger them with stage changes. For example, when you move an applicant to the Interview stage, trigger a personalized text inviting the candidate for an interview. With Text-to-Apply, when candidates click on Apply in a job posting, the system will send a text with a link to a mobile friendly application. If you have both ApplicantStack Recruit and Onboard, you can use Premium Texting in both modules for the monthly price.
When searching for an applicant by phone number, should I use a specific number format?
We don’t recommend searching by phone number. However, if that’s your only option, you would need to enter the phone number in the same format originally entered in the system.
Can you get open or read notifications from outbound emails?
This isn’t available right now, but possibly a great suggestion for a future product update.
When an applicant uses text-to-apply, will the system create a candidate record?
Yes. The system creates a candidate record regardless of online application method.
In ApplicantStack Onboard, how can I create a separate process for union and non-union hires?
In Onboard, you can make multiple workflows and checklists. In this scenario, create a custom workflow for each type of hire – complete with necessary new hire paperwork.
How do I stop candidates from applying more than once to the same job?
If they are using the same email, the system won’t let them apply a second time. If they use multiple emails, put a note into their history and make it global, which will ensure the note will show across all applications and jobs in the system.
Is there a way to create screening questions in applications that will block the applicant if not qualified?
When building a screening questionnaire, add KO to desired elimination questions. Keep in mind, however, that an applicant might mis-click. If in doubt, compare the questionnaire answers to their resume. Otherwise, you might eliminate a candidate that meets the qualifications.
Emails sent from ApplicantStack often end up in spam folders by default. Is there anything I can change on my end to prevent that?
In the job description, instruct candidates to whitelist emails from ApplicantStack. Whitelisting directs emails coming from the ApplicantStack domain to go into the recipient’s primary folder. If you need help with changes to an application, you can submit a support ticket. If the support tech clones an existing application and modifies it to include the whitelist instruction, be sure to use the new application.
Upcoming ApplicantStack Webinars
We invite you to join us for our upcoming events. To register, click the following links:
One type of recruiting platform is an applicant tracking system (ATS). It is a type of HR software that manages the hiring workflow from job board posting to onboarding. With recruitment software, a small team can manage multiple job openings simultaneously. Importantly, recruiting software shortens time to fill which minimizes costly lapses in productivity. With an applicant tracking system, you can:
1. Hiring Software Saves Money With Better Screening
Evaluating candidates is one of the most time-consuming hiring tasks. However, a structured screening process is key to hiring success. Let’s discuss how software makes screening faster and more effective.
Screening can be divided into two stages – immediately upon receipt of the application and post-interview evaluation. Hiring software can automate 100% of application screening and up to 80% of post-interview screening. Applicant screening is a first-pass filtering of job applicants. Separating unqualified applicants quickly is key. With the process of elimination, you create a smaller pool of promising candidates.
Application Screening Questionnaires
Though you begin filtering as soon as you start receiving applications, you prepare earlier. Create your prescreening questionnaires before you post your job, once you have created your job description.
Once you post a job you are competing with other employers to find great candidates. Take the time up front so you don’t slow yourself down after the applications start flowing in. Another advantage to creating your filtering questions before posting the job is that you can make changes to your job description if necessary.
In your hiring software, create an application questionnaire based on the job description. Following that, determine the scoring system for the questionnaire and assign point values. In addition, identify elimination questions that will knock out the applicant. For example, if you are hiring a CPA, you may want to eliminate job seekers without the certification.
You can also use the applicant’s resume for first-pass filtering. You assign points based on resume keywords. For example, if you are looking for an accountant, you can add points to their score if their resume includes “CPA.” Consider how knock-out questions, weighted scoring, and resume parsing can separate qualified candidates from the applicant pool.
Once you have screened the questionnaires and resumes, your hiring system can sort your applicants by score. Contrast this process with reviewing applications and resumes by hand.
The interview evaluation process is a critical time. At this point, you’ve invested many hours engaging and interviewing your finalists. But for many recruiting teams, it’s challenging to get useful feedback from all decision makers. No matter how many employees you engage in the hiring process, it’s important that you have a structured, thought-out process. This is where candidate scorecards are an invaluable recruiting tool. With your ATS or hiring platform, create interview evaluation scorecards. These are similar to the filtering questionnaires, except each member of the interview team fills them out.
Based on the job ad, use multiple choice, star ratings or scale questions in the evaluation form. This prevents vague “gut feelings” from introducing bias into your decision. When each member of the interview panel gives feedback, you improve the evaluation process. Each person’s perspective and expertise improves the scoring.
Finding a great hire requires a well thought-out structured interview evaluation process. Yet if the process takes too long, the best candidates have already taken positions with employers that have a faster process. The best recruiting software helps with both speed and effectiveness. First, it gives you the tools to screen strategically. Second, it automates where possible to compress the timeline. The result is a high quality hire poised for success.
2. Hiring Software Saves Money by Shortening Time to Hire
A long recruitment process increases the chance that you’ll make a bad hire. High quality candidates are being recruited by your competitors. They aren’t going to wait weeks or months for a job offer.
According to the U.S. Department of Labor, a bad hire can cost you up to 30% of the employee’s wages for the first year. Let’s do the math for both an entry-level and senior employee. ZipRecruiter tracks the average entry-level salary by state, with a range of $25,712 to $35,793. Let’s take the lower number: 30% of $25,712 is $7,713. A minimum wage employee – say a fast-food or retail worker – costs their employer enough to employ a great hire for four months. On the other end of the spectrum, the cost of a bad hire in a senior position can be astronomical. A bad hire in a $200,000/yr executive position would cost $60,000.
Recruiting software doesn’t just speed up filtering and interview scoring. It shortens every step in the hiring process.
As mentioned previously, hiring platforms with job posting software integrate with job boards like Indeed and LinkedIn as well as job marketplaces like JobTarget.
The best recruitment software integrates with scheduling calendars. This allows interviewees to self-schedule their interview slot. This can shave days off time to fill because it eliminates back-and-forth texting, emailing or calling to pin down a time.
Background and Reference Checks
Background checks are essential for due diligence in the employment process. With the one-click integrations, hiring managers can order background checks from their recruitment software.
Keeping applicants informed of their status is critical, though time-consuming. If you’re doing high-volume hiring, however, it’s nearly impossible. An applicant tracking system automates this with templates and triggers. Stage change triggers automate candidate updates, for example. This is how it works:
Build your hiring workflow using hiring stages (applicant status): Application Received, Do Not Pursue, Schedule Interview, Interview Confirmed, Make Offer, Background Check, etc.
Create an email or text template for each stage in your applicant tracking software (these can vary by job title or other criteria)
Enter merge fields in the templates to personalize the message with the candidate’s name, address and the job title
Imagine the time you can save with automated recruitment texting. Ghosting candidates is a surefire way to lose them. With auto-communications, your top candidates will always know their status and be less likely to abandon the process.
3. Save Money on Hiring With Lower Administrative Costs
What are the labor costs associated with your recruiters and hiring managers? Let’s say you have five people who earn an average of $30 an hour. Now suppose it takes your team 20 hours to hire one employee from job opening to onboarding. That’s $600 in labor.
What if automation could shorten the time to five hours? This would reduce the labor cost to $150. Now we’re not encouraging you to let anyone go, but you could delay hiring a new recruiter as your company grows. Or you could lessen your dependence on an outside staffing agency. In addition, your talent acquisition team and hiring managers could spend more time on revenue-generating activities.
Improve Efficiency with Mobile
Modern recruiting software is cloud-based can be used with any connected device. Mobile recruiting software is another key efficiency booster. It allows your recruiting team to work from anywhere. In other words, your recruiters can work 100% remotely or have a hybrid work schedule. Giving your employees flexibility in where and when they work is a powerful retention tool. Higher retention saves money as well.
Hopefully, we’ve made the case that hiring software is a savvy investment – especially when you are trying to cut operating costs. To try our award-winning small business recruiting software for free, visit ApplicantStack Free Trial.
G2.com, Inc. recently announced their Fall 2022 awards and we’re excited to announce that ApplicantStack garnered awards in 6 categories!
Leader – Overall
Leader – Mid-Market
High Performer – Enterprise
High Performer – Small Business
Fastest Implementation – Enterprise
G2 rates products and vendors based on reviews they compile from their user community, as well as data aggregated from online sources and social networks. ApplicantStack has received multiple G2 badges for the past four years based on ATS reviews.
As always, we appreciate our customers who took the time to leave ApplicantStack ATS reviews and share their experiences using our solution. While we appreciate all industry recognition, awards based on our customer’s recommendations are especially gratifying.
“It’s fantastic to earn these G2 badges as they validate how our solution truly helps small businesses thrive with the key functions of timekeeping, scheduling and hiring. The Fastest Implementation badge is the one I’m most proud of, as it demonstrates our rapid time to value and ease in use for employers as they scale.” Trish Stromberg, VP of Marketing, Swipeclock
For hiring, the most beneficial feature is their easy-to-use integration with the most common third-party job boards. The ability to have everything in one interface has been a big time saver. As far as onboarding goes, we have been able to move new hires through the process more quickly with ready-to-use paperwork checklists.
I like that multiple users can see what the other recruiters are saying to a candidate so we know where we are in the process with them. It makes it easy for others to step in and help or take over where one recruiter left off.
Simple to set up. You can create workflows for each job and pre-screen candidates much easier before ever meeting a staff person for an interview.
I can track new hires from the time they apply through hiring and Onboarding. Having all the documents done online has decreased the in-office time for training, and new employees can get on-site and train sooner.
In terms of recruiting on Applicant Stack, the pipeline page is very clear and allows you to see easily where you are with all your jobs. It keeps all your requisitions very organized.
The texting feature on Applicant Stack has been game-changing for us, as it has allowed us to cut our time trying to contact candidates substantially.
Intuitive software, Easy to post and track applicants. I like that you can assign different postings to different people within the organization. Managers can easily review applications.
G2 is the largest and most trusted software review site, helping 60 million people every year make smarter software decisions based on authentic customers reviews.
Looking for an Applicant Tracking System?
If you are interested in ATS reviews while researching a hiring solution, we invite you to start a free ATS trial with ApplicantStack. ApplicantStack can be used as a standalone platform, or as part of WorkforceHub, our small business HR solution.